1Introduction
We are committed to protecting your privacy and handling your personal information responsibly, transparently and securely. By using our website (infinityhealthorganics.com) or providing us with your information, you consent to the collection and use of your information as described in this Privacy Policy.
2Information We Collect
We may collect the following categories of personal information:
Information You Provide Directly
- Full name, phone number and email address (via our contact and newsletter forms)
- Delivery address and order details when placing a purchase
- Messages sent to us via WhatsApp, email, or the contact form
- Distributor registration information, including identification details required for our business opportunity programme
Information Collected Automatically
- IP address, browser type and device information
- Pages visited, time spent on the website, and referral source
- General location data (city/region level, derived from IP address)
3How We Use Your Information
We use the personal information we collect for the following purposes:
- To process and fulfil your product orders and manage delivery.
- To respond to enquiries submitted via our contact form, email or WhatsApp.
- To register and manage your distributor account and calculate commissions under our business plan.
- To send you newsletters, promotional offers and wellness tips (only if you have opted in).
- To improve our website, products and customer experience.
- To comply with legal, regulatory and tax obligations.
- To detect, prevent and address fraud, security or technical issues.
4Legal Basis for Processing
We process your personal information on one or more of the following legal bases:
| Basis | Example |
|---|---|
| Consent | Subscribing to our newsletter or marketing communications |
| Contractual Necessity | Processing your order, delivery, and distributor commissions |
| Legal Obligation | Tax, accounting and regulatory recordkeeping requirements |
| Legitimate Interest | Improving our website, preventing fraud, and general business operations |
7Data Security
We implement reasonable technical and organisational measures designed to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying any legal, accounting, or reporting requirements. Distributor and order records may be retained for the duration required by South African tax and commercial law.
9Your Rights
Subject to applicable law, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal retention requirements.
- Withdraw consent to marketing communications at any time (e.g. by unsubscribing from our newsletter).
- Object to or restrict certain processing of your personal information.
- Lodge a complaint with the South African Information Regulator if you believe your rights have been violated.
To exercise any of these rights, please contact us using the details in the "Contact Us" section below.
10Children's Privacy
Our website and products are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can promptly remove it.
11Third-Party Links
Our website may contain links to third-party websites, including social media platforms (Facebook, Instagram, TikTok) and messaging services (WhatsApp). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their respective privacy policies.
12Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
13Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Get In Touch
We're happy to help with any privacy-related questions or data requests.
- 063 914 1768
- hello@infinityhealthorganics.com
- Serving Clients Nationwide, South Africa